You can request a refund for nearly any purchase on Steam—for any reason. These days, it's relatively common knowledge that all games bought on the Steam store are refundable. Like most products you buy in the store you can easily get a refund for something faulty. I managed to undo a preorder of a game that went on sale the day after I preordered it. Steam Wallet Refunds You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds. You might want to buy Ubisoft games on other stores, like Steam, if possible. According to Valve, any refund made within 14 days of purchase for a game with less than two hours of playtime will be automatically approved.
Great just in time as well. Gifts are marked with a little gift icon before product's title. And you can refund games to rebuy them at a discount One of the nice things about Steam refund is that it's relatively flexible when it comes to sales. A fresh set of eyes may be enough to get it approved. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. But there's some limitations regarding how refunds work. For more information, check out Steam's official.
First, you'll need to be refunding the purchase to your Steam Wallet—if you want to refund to your credit card or another external payment method, you'll need to refund the whole transaction or nothing at all. And last thing, if you ever purchased a game on the Steam store and later after 24 hours it gets discounted, for example on some daily flash sale or weekend deal, you can send a message to Steam support and request a refund too, they will either send you the remaining % of the discounted price to your Steam wallet or refund it completely. Yes, and Valve will consider it on a case-by-case basis. But the process is a bit more complicated than refunding a game digitally via the Steam storefront. Is it the second time I buy-and-refund a suspiciously short game? Because the Steam refund window is typically only 14 days, developers technically don't lose money from refunds—they simply never see the sale in the first place. Edit: Note that Steam's policy has changed on this, please see other answers. Please keep in mind that refunds are not a method for trying out games.
You must ship the hardware back to us within fourteen 14 days after requesting the refund, following the instructions we provide you. Refunds on Pre-Purchased Titles When you pre-purchase a title on Steam and have paid for the title in advance , you can request a refund at any time prior to release of that title. Giveaways User giveaways are not allowed. There are some small dependencies of course, and refunds differ between different types of products e. Steam refunds would let you buy with confidence: if a game didn't work, wasn't as advertised, or was just plain bad, you could get your money back quickly and painlessly without having to trade a novel's worth of emails with customer support. So if that same player purchases The Witcher 3 through the Steam store and needs a refund, they can successfully receive one as long as they follow the rest of the Steam refund rules.
You may return a bundle if no item of it has been transferred and if the total playtime of all items of a bundle is less than two hours. Only complete bundles can be refunded. Now it's possible to ask for a refund within 14 days of purchase, provided you have played it for less than two hours. Since the start of May 2017, gifting games on Steam works a little differently. And it is simple—maybe too much so. When you buy a new game on Steam, be sure to try it out within the first fourteen days so you can decide whether you want to keep it or not. You can start, pause, and resume downloads from here.
Please see the for detailed guidelines on the return and cancellation process for Steam hardware and accessories. It's a confusing process, but it does work. Any games paid for before release can be refunded before release at any time, with no 14-day limit from purchase. Not to rely on the fundamental goodness of people and hope they don't abuse it. It is okay however to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price. I, of course, selected PayPal.
But the refund rules are loose, so ask for a refund anyway Rules are rules, and more often than not, Valve will implement the rules they've officially laid out if you request a refund. Valve notes that some payment methods may not support refunds and when that is the case, Steam Wallet is used to refund the payment instead. Yes, provided the gift has not yet been redeemed by the person you bought it for. How do I request a refund? To learn more, see our. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it. Good news for those of us with light wallets and itchy mouse fingers.
The only conditions, generally speaking, is that the refund request must be made within two weeks of the original purchase, and the content in question must have less than two hours of playtime. Click this, and follow the instructions. These are mainly general points on how to have a successful conversation and we believe that most of them are self-evident. For instance, if a user abuses the refund system. For more guides, tips and tricks, head over to our.
Guess I should get a refund. A new update to the both simplifies and broadens the conditions under which you can get your money back after making a purchase. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. In order to request a refund, navigate to — you'll be greeted with the brand-new Steam Help Center. You were restored your account privileges and during the time that the account was not under your control, the hacker used your money for their own leisure. How does the financial side of refunds work for Valve and the developer? Can you get a warning for refunding too many games? Yes, but the refund request will need to be initiated by the gift recipient. No, playtime and achievements will not be removed from your Steam Community Profile.